Privacy Policy

Introduction

At Land Owl LLC ("Land Owl," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company or organization name (optional)
• Password (encrypted and stored securely)
• Billing information (processed securely through Stripe)

Usage Data

We automatically collect certain information when you use our Services, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referral URLs)
• Search queries and property interactions (parcels viewed, saved, or exported)
• Feature usage metrics and analytics

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our property intelligence platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Personalization: To customize your experience and provide relevant property recommendations
• Analytics and Improvements: To analyze usage patterns, optimize features, and develop new functionality
• Communications: To send service updates, security alerts, and promotional messages (you can opt out of marketing emails)
• Security and Fraud Prevention: To detect, prevent, and address security issues or fraudulent activity
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Third-Party Service Providers

We work with trusted partners who provide essential services:

• Supabase: Database hosting and authentication
• Stripe: Payment processing and billing
• MapTiler: Map rendering and geocoding services
• Third-party data providers: Parcel and zoning data
• OpenAI: AI-powered chat and analytics

Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of Land Owl, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data in transit is encrypted using 256-bit SSL/TLS
• Access Controls: Strict internal access policies and role-based permissions
• Secure Infrastructure: Data hosted on secure, SOC 2 compliant servers
• Regular Audits: Periodic security assessments and vulnerability testing
• Password Protection: Passwords are hashed and salted using industry-standard algorithms

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Export: Download your saved parcels, notes, and other data in portable formats (CSV, JSON, Excel)
• Opt-Out: Unsubscribe from marketing emails via the link in any email or account settings
• Cookie Management: Control cookies through your browser settings

To exercise any of these rights, contact us at support@landowl.com.

Third-Party Services and Links

Our Services may contain links to third-party websites or integrate with third-party services (e.g., county assessment websites, MapTiler, Stripe). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Key Third-Party Services:

• MapTiler: Map tiles, geocoding, and location services (Privacy Policy)
• Stripe: Payment processing and billing (Privacy Policy)
• Third-party data providers: Parcel and zoning data

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: